Legal
Terms of Sale & Delivery
Last updated 5 October 2026
1. Seller
PigeonPortrait.com is operated by Cortex Solutions, Fladholm 40, 6200 Aabenraa, Denmark. CVR / VAT no.: DK34151075. Phone: +45 71 99 22 66. Email: mail@cortexsolutions.dk.
2. The service
PigeonPortrait.com turns photos you upload of your racing pigeon into a digital catalogue portrait (3508 × 3508 px, PNG and JPG). The service is purely digital — nothing is shipped physically. These terms apply to all purchases on the site.
3. Account and credits
You need an account to create portraits. Your first portrait is free. Further portraits are paid with credits bought in one-time packs. One credit equals one saved portrait. Credits do not expire, cannot be exchanged for cash and cannot be transferred to other accounts. A credit is only used when a portrait passes the quality checks and is saved to My Studio.
4. Prices and payment
All prices are shown in euro (EUR) and include VAT where applicable. There are no subscriptions or hidden fees. Payment is processed securely by our payment provider (Stripe) by card or other methods shown at checkout. We never see or store your full card details. Your card is charged when the order is completed, and the credits are added to your account immediately.
5. Delivery
Credits are delivered to your account immediately after payment. A portrait is normally ready within a few minutes of starting the generation and can be downloaded straight away from the studio and later from My Studio. Order confirmation and receipt are sent by email.
6. Right of withdrawal
Under the Danish Consumer Contracts Act you normally have a 14-day right of withdrawal on purchases made online. Unused credits can be returned for a full refund within 14 days of purchase — contact us by email. For digital content, the right of withdrawal ends when delivery begins: by starting a portrait generation you expressly agree that delivery begins immediately and acknowledge that you lose your right of withdrawal for the credit used.
7. Satisfaction and credit refunds
If you are not happy with a finished portrait, use "Request a credit refund" under the portrait. Every request is reviewed manually, and you receive our decision by email. If approved, the credit is returned to your account.
8. Complaints and defects
You have rights under the Danish Sale of Goods Act if a delivered portrait is defective, for example if a file cannot be opened or downloaded. Complaints must be made within reasonable time after you discover the defect, to mail@cortexsolutions.dk. If we cannot reach an agreement, you can complain to the Danish Consumer Complaints Board (Nævnenes Hus, Toldboden 2, 8800 Viborg, naevneneshus.dk). EU consumers can also use the EU complaint portal at ec.europa.eu/consumers/odr.
9. Your photos and rights of use
You must own or have permission to use the photos you upload. You keep the rights to your photos. The finished portraits are yours to use freely in catalogues, pedigrees, sales listings, websites and social media. We only use your uploads to create and store your portraits and to handle refund requests.
10. Personal data
We process your name, email, uploads and purchase history to deliver the service, in line with the GDPR. Data is stored securely within our infrastructure and is not sold to third parties. You can ask for access to or deletion of your data at any time by email.
11. Liability
Portraits are created from your own photos with automated image processing. We aim for a faithful result but cannot guarantee that every detail is identical to the source photo. Our liability is limited to the amount paid for the purchase in question.
12. Governing law
These terms are governed by Danish law. Disputes are settled by the Danish courts, without limiting your rights as a consumer under the law of your country of residence.